The details, made clear.

90-Day Money-Back Guarantee

Not satisfied with your Folessa purchase? Email marvelgill4@gmail.com within 90 days of delivery and we will arrange a full refund.

No repacking, return postage or sending the product back. Opened products, discounted purchases, bundles and subscription purchases are included. There is no restocking fee.

Requesting your refund

Email your order number or the email address used at checkout so we can locate your purchase. Tell us that you would like a refund. You do not need to arrange a return shipment or keep the original packaging.

Your refund

We refund the amount paid for the refunded purchase, including its original shipping charges, to the original payment method. We will confirm by email. Refunds are issued within 10 business days after confirmation; your bank or payment provider may need additional time to display the credit.

Defective, damaged or incorrect products

Email us if your product arrives defective, damaged or incorrect. You may choose a full refund or a replacement at no extra cost. A replacement is offered only when that is your preference; we will not replace a product instead of giving a requested refund. You do not need to return the affected product. Do not use a product that appears damaged or unsafe.

Subscription purchases

Subscription deliveries have the same 90-day guarantee. To stop future renewals, use Subscription management in the store menu or ask us to cancel in your email. When requesting a refund, please tell us whether you also want future renewals cancelled.

Your consumer rights

This voluntary guarantee is additional to your rights under applicable consumer law. Its 90-day period does not limit rights or remedies that cannot lawfully be excluded, including rights concerning faulty goods or non-delivery.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Folessa

marvelgill4@gmail.com
14 Clementine Boulevard, Tarneit VIC 3029, Australia.

This is a contact address, not a return requirement. Please do not post products back to us.

Shipping & Delivery

Allow up to 18 business days for delivery, including Express orders. Delivery times are estimates, not guaranteed arrival dates.

Standard and Express

Available shipping methods and charges are shown at checkout before you pay. Choosing Express does not guarantee delivery by a particular date. Both Standard and Express orders can take up to 18 business days.

Business days are Monday to Friday, excluding public holidays. Carrier conditions, customs processing and other disruptions may affect delivery estimates. If your order has not arrived after 18 business days, email us so we can investigate and help resolve it.

Tracking

Use Track your order in the store menu or open our tracking page. Tracking information becomes available when the carrier provides it.

Delivery problems or address changes

Email marvelgill4@gmail.com with your order number for a missing parcel, address change or delivery question. Contact us promptly for address changes; whether a change is possible depends on the stage of fulfilment.

We remain your point of contact for delivery issues. An estimated delivery time does not remove your rights if an order is not supplied.

Refunds and replacements

See our 90-Day Money-Back Guarantee. Refund requests are handled by email, with no need to return the product. For a defective product, you may choose a replacement instead of a refund.

Nothing in this policy limits your rights under applicable consumer law.

Subscriptions & Cancellation

A subscription is a recurring purchase, not a one-time order. A one-time purchase does not create a subscription.

Review your recurring terms

Where a subscription is available, the purchase selector and checkout show the applicable price, billing interval and delivery schedule before you confirm your order. Your selected plan and order confirmation govern your subscription. Do not assume that a one-time bundle promotion or free item also applies to future renewals unless the recurring offer explicitly says so.

Your selected payment method is charged automatically according to the recurring terms you accept, until you cancel. We will communicate any proposed change to those terms before it takes effect, in accordance with applicable law.

Manage or cancel

Select Subscription management in the store menu to access an existing subscription. You can also open Subscription management here.

Cancel before the next renewal is processed to stop that future charge and delivery. For help accessing your subscription or cancelling, email marvelgill4@gmail.com with your order number or checkout email. You do not need to telephone or post a cancellation request.

Processed orders and refunds

Cancelling future renewals does not automatically refund an order already processed. To request a refund, email us. Subscription purchases have the same 90-Day Money-Back Guarantee: a full refund with no need to return the product. For defective products, a replacement is available instead if that is your preference.

When emailing about a refund, please tell us whether you also want future renewals cancelled.

Shipping

See our Shipping Policy. Allow up to 18 business days, including Express orders; arrival dates are not guaranteed.

Nothing in this policy limits your rights under applicable consumer law.

Terms of Service

These terms apply to purchases from and use of the Folessa online store. “Folessa”, “we”, “us” and “our” refer to the seller operating this store. Our contact details appear below.

1. Using our store

Use the store lawfully and provide accurate contact, delivery and payment information. You must be legally able to enter into a purchase agreement, or have the permission of a person who can do so on your behalf. Keep your account access secure. Do not use another person's payment details without permission.

2. Products and information

Folessa Women's Complete Balance is sold in this store as Folessa Gut Biofilm Ritual. Follow the directions and ingredient information on the label. Product information is general information, not personalised medical advice. Individual experiences vary; no specific health outcome or result is guaranteed. If you take medication, are pregnant or nursing, or have a medical condition, consult a qualified healthcare professional about suitability.

Colours may appear differently on different screens. This does not limit our responsibility to supply products that match their description or any applicable consumer guarantee.

3. Orders and prices

Review your products, quantities, currency, discounts, shipping charges, taxes and any recurring terms before paying. The amounts shown in checkout and your order confirmation apply to your purchase. Future changes to advertised prices do not retrospectively change an accepted order.

If an item cannot be supplied or an order needs correction, we will contact you and arrange an appropriate resolution. If we cancel a paid order, we will refund that payment. Contact us promptly for order changes; changes depend on the stage of fulfilment.

4. Shipping

Allow up to 18 business days for delivery, including Express orders. Times are estimates, not guaranteed arrival dates. See our Shipping Policy. Contact us about missing, delayed, damaged or incorrect deliveries; these terms do not transfer away our responsibility to resolve issues as required by law.

5. 90-day guarantee

Not satisfied? Email us within 90 days of delivery for a full refund. You do not need to repack, return or post the product. If it is defective, you may choose a replacement at no extra cost instead of a refund. See our Refund Policy. This voluntary guarantee does not replace or restrict statutory consumer rights.

6. Subscriptions

A subscription is created only when you select and agree to a recurring purchase. The recurring price and schedule are shown before you order. Manage an existing subscription using Subscription management in the store menu or email us for help. See our Subscription Policy.

7. Privacy

Our Privacy Policy explains how personal information is handled. Do not send payment-card details, passwords or identification documents in ordinary support emails.

8. Intellectual property and website use

Branding, content and artwork belong to Folessa or their respective rights holders. You may browse and use the store for personal shopping. Do not misuse the website, interfere with security, introduce malicious software, infringe third-party rights or reproduce protected material without permission.

9. Relationship with Shopify

Folessa is powered by Shopify, which enables us to provide this store and its services. Purchases are made directly with Folessa, not Shopify. Shopify's role as the platform provider does not remove Folessa's obligations under these terms or applicable law.

10. Third-party services

Payment, delivery, tracking and account tools may be operated by third parties. Their terms and privacy notices may also apply when you use their services. Using third parties does not remove your rights against us for products we sell.

11. Consumer rights

Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, including under the Australian Consumer Law where it applies. Any limitation applies only to the extent permitted by law. Our policies do not impose a 90-day limit on statutory rights that may last longer.

12. Changes and applicable law

We may update these terms for future use of the store. The terms accepted for a purchase continue to apply unless a change is required by law or agreed with you. Applicable consumer protections in your place of residence remain available; these terms do not require you to give them up.

13. Contact

Folessa
Email: marvelgill4@gmail.com
14 Clementine Boulevard, Tarneit VIC 3029, Australia.

For refunds or replacements, email us rather than posting products to this address.

Contact Folessa

Email: marvelgill4@gmail.com
Contact address: 14 Clementine Boulevard, Tarneit VIC 3029, Australia.

For help with an order, include your order number or checkout email address.

Refunds: Email us within 90 days of delivery. No repacking or return shipment is required. See our 90-Day Money-Back Guarantee.

Subscriptions: Use Subscription management in the store menu or email us for help.

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